Grievance Redressal
We want concerns to be heard and handled fairly. If our regular customer support has not resolved an issue, you can raise it as a grievance.
How to contact us
Email connect@anuva.in with the subject line Grievance – your order number.
Postal address: Customer Care Team, Dileep Jewel Private Limited, Office No. 204, Second Floor, Shyam Anukampa, C-Scheme, Near Ahinsa Circle, Ashok Marg, Jaipur, Rajasthan 302001, India.
What to include
- Your name and order number, if relevant.
- A clear description of the concern.
- What resolution you are requesting.
- Useful photographs or documents, without sharing passwords, PINs or unnecessary sensitive information.
What happens next
We aim to acknowledge a grievance within 48 hours and resolve it within 15 working days. Some cases may take longer if we need information from a delivery or payment partner; if so, we will keep you updated.
This process does not limit any rights available to you under applicable consumer law.