Cancellation Policy

Changed your mind? Contact us as soon as possible and we will try to help.

Before dispatch

An order can usually be cancelled while it is still being processed and has not been packed or handed to the delivery partner. Email connect@anuva.in with your order number.

After dispatch

Once an order has been dispatched, it cannot normally be cancelled. After delivery, you may request a return if the item meets our Returns & Exchanges conditions.

Refund for a cancelled order

If we confirm the cancellation, the refund will be sent to the original payment method. Banks and payment providers may take 5–10 working days to display it.

If ANUVA cancels an order

Very occasionally, we may need to cancel an order because of stock, payment verification, pricing or delivery issues. We will let you know and refund any amount paid for the cancelled item.