Payment Policy

We want payment to feel simple and secure.

Payment options

We accept prepaid payments through the methods shown at checkout, which may include cards, UPI, net banking, wallets or other options supported by our payment partners.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and serviceable locations in India. If COD is available for your address and order, it will appear as a payment option at checkout. Any COD limit or charge will be shown before you place the order. COD is not available for international orders.

When you are charged

For prepaid orders, payment is taken when the transaction is successfully completed. An order is not confirmed if the payment fails or remains incomplete. For COD orders, payment is collected at delivery according to the option shown at checkout.

Payment safety

Payments are processed through authorised payment providers. ANUVA will never ask you to share your card PIN, CVV, UPI PIN, password or one-time password by email, phone or message.

Failed or duplicate payments

If money was debited but the order was not confirmed, first allow the bank or payment provider’s normal reversal time. If the amount is not returned, email connect@anuva.in with the transaction reference and the email or phone used for the order. Do not send card numbers, PINs or passwords.

Refunds

Approved refunds for prepaid orders are sent to the original payment method. For a COD order, our support team will request suitable bank or payment details through a secure process. ANUVA may process the refund promptly, but your bank or payment provider may take 5–10 working days to display it.