Frequently Asked Questions

Here are quick answers to common questions about shopping with ANUVA.

Orders and payments

How will I know my order is confirmed?

After a successful order, you should receive a confirmation using the email address or phone number entered at checkout. If you do not receive it, email connect@anuva.in with your payment reference.

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available for eligible orders and serviceable locations within India. If your order qualifies, COD will appear at checkout. COD is not available for international orders.

Which payment methods can I use?

The currently supported cards, UPI, net banking, wallets and other payment options are displayed at checkout.

Shipping and delivery

Do you deliver across India?

Yes, we deliver to serviceable addresses across India. Enter your PIN code and address at checkout to confirm availability.

Do you ship internationally?

Yes, we ship to supported international destinations. Availability and delivery charges are shown at checkout. Customs duties or local taxes may be payable by the customer unless checkout says they are included.

How long will my order take?

Most orders are dispatched in 1–2 working days. Delivery in India generally takes another 3–7 working days. International delivery takes longer and may be affected by customs.

How can I track my order?

Tracking details are shared after dispatch. Visit our Track Your Order page for help if you cannot find them.

Returns and cancellations

Can I return an item?

You may request an eligible return within 10 days of delivery. The item must be unused, unworn and in its original condition and packaging. Hygiene, personalised and final-sale exclusions may apply; please read our Returns & Exchanges page.

Do you charge for return pickup?

No. We do not charge a return-pickup fee for an approved return. Where courier pickup is unavailable, our team will help arrange another return method at no additional return-shipping cost.

Can I cancel my order?

When will I receive my refund?

Approved returns are usually inspected within 2–3 working days. After the refund is processed, banks and payment providers may take 5–10 working days to display it.

Products and care

Where can I find material and plating information?

Check the Care & Instructions section on the individual product page. Materials, plating, allergy information, water resistance and authenticity details apply only when specifically stated for that product.

Is there a manufacturing warranty?

ANUVA does not offer a fixed-duration manufacturing-defect warranty. If an item arrives damaged, defective or incorrect, contact us promptly with your order number and clear photographs. We will review the issue individually.

How should I care for my jewellery?

Follow the product-specific Care & Instructions. Unless stated otherwise, keep jewellery away from water, perfume, lotion, sweat and harsh chemicals; wipe it gently after use; and store pieces separately in a dry pouch or box.