Returns & Exchanges

We hope you love your ANUVA jewellery. If something is not right, please contact us within 10 days of delivery.

When a return is possible

An item may be returned when it is unused, unworn and in its original condition, with its tags, protective packaging and any accessories received with it.

Items we normally cannot accept

Earrings or other pierced jewellery after the hygiene seal or protective packaging has been opened.
Personalised, customised or made-to-order pieces.
Final-sale items where this was clearly stated before purchase.
Items showing wear, damage, alteration or missing parts after delivery.

If an item is defective, damaged in transit or different from what you ordered, contact us even if it falls into one of the categories above. We will review the issue fairly.

How to request a return

Email connect@anuva.in with your order number.
Tell us which item you wish to return and why.
For damage or a wrong item, include clear photos of the product and packaging.
Wait for our return instructions before sending the parcel.

For an approved return, ANUVA will arrange return pickup where courier pickup is available. We do not charge a return-pickup fee. If pickup is not available at your address, our team will help arrange another return method at no extra return-shipping cost to you.

Please do not send an item without approval, as this may delay the process.

Refunds

Once the return reaches us, we usually inspect it within 2–3 working days. Approved refunds are sent to the original payment method. Your bank or payment provider may take another 5–10 working days to show the amount.